Legal terms and policies

Last revised: June 2024

About us

This website, dastudio.uk ("Website") is operated by DAS KIOSK LTD ("DAS", "we", "us" or "our"). We are a limited liability company registered in England and Wales under company number 12925673 and with a registered address Kemp House, 128 City Road, London, United Kingdom, EC1V 2NX.

We provide design services, products and information (collectively referred to as "Services") to people, businesses or organisations upon their written or spoken request via this Website, our social media and other marketing channels, our business materials or our contact details. From time to time, we may expand or reduce our business, which may involve adding or removing any of those communications at any time without any notice to you.

Our Website and Services are not intended for children, and we do not knowingly collect data relating to children.

About these terms

Throughout this Website Terms of Use ("Terms"), any visitor of this Website will be referred to as "you" or "your". These Terms govern all visitors' use of this Website and your relationship with DAS. Please read them carefully, as they affect your rights and liabilities under the law. If you disagree with these Terms, please do not register for or use this Website. If you have any questions about these Terms, please contact us at hello@dastudio.uk.

Acceptance

By using this Website, you confirm that you accept these Terms and will comply with them. If you disagree with these Terms, you must not use our Website.

Changes

We may change these Terms from time to time, and any amended terms will be published on our Website without any notice. We recommend that you regularly review our Terms before interacting with us.

Availability

Although we aim to keep our Website available at all times, we do not guarantee that this Website, or any material on it, will always be available or that access to it will be uninterrupted. We will not be liable to you if, for any reason, you cannot access this Website or any of its material.

Copyright

The intellectual property rights and all other rights in the material of our Website are owned by DAS or are included with the permission of the owner of the rights. As a visitor to this Website, you may do the following on this Website unless otherwise indicated:

(a) browse the Website as you wish;

(b) submit the contact or sign-up forms;

(c) store a reproduction of the Website material on your local device for the sole purpose of viewing the material; or

(d) print one hard copy of the Website material for informational, non-commercial use only.

Except as provided by any relevant legal provision, no part of any material on this Website may be reproduced, adapted, stored in a retrieval system or transmitted without our prior written consent. With our written consent, our status as the authors of material on this Website must always be acknowledged. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any graphics, illustrations, photographs, video or audio sequences separately from any accompanying text. Subject to this paragraph, all rights in material on this Website are reserved to DAS.

Disclaimers

The material on this Website is provided for general information only and is not a substitute for obtaining appropriate professional advice before taking or refraining from any action. The material of this Website should not be construed as legal, financial, business or any other professional advice, and we disclaim any liability in relation to its use. Furthermore, we do not warrant or represent that the material on this Website is accurate, complete or up to date. Accordingly, we do not accept any responsibility for, and all liability is excluded in relation to any loss which may arise from reliance on information or materials published on this Website.

Prohibited use

By accepting these Terms, you agree not to use our Website:

(a) to create a database (electronic or otherwise) that includes material downloaded or otherwise obtained from this Website except where expressly permitted on the Website;

(b) to disseminate advertisements or for any other commercial purposes (which would include using this Website to promote or encourage the sale of your goods/services);

(c) to transmit or re-circulate any material obtained from this Website to any third party except where expressly permitted on this Website;

(d) in such a way to remove the copyright or trade mark notice(s) from any copies of any material made in accordance with these Terms;

(e) to disseminate any unsolicited or authorised advertising, promotional materials or any other form of solicitation;

(f) to disseminate any material which is abusive, defamatory or obscene, may harass, offend or inconvenience any person, applauds, encourages or entices abuse, discrimination or criminal activity or which might restrict or inhibit the use and enjoyment of this Website by any person;

(g) to harm this Website or disseminate any material that contains software viruses, trojans, worms, logic bombs or any other computer code, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware or telecommunications equipment or otherwise to hack (or attempt to hack) into this Website;

(h) to gain unauthorised access to this Website, the server on which our Website is stored, or any server, computer or database connected to this Website;

(i) to attack this Website via a denial-of-service attack or a distributed denial-of-service attack;

(j) to obtain and/or store personal data derived from this Website;

(k) in any way that might harm any person or infringe any person or infringe an individual’s privacy or other rights;

(l) in any unlawful way (including fraudulent) or that might bring us or any of our associate's brands into disrepute; or

(m) to post link(s) that take users to material that contravenes any of the above restrictions.

In the event of such a breach, your right to use this Website will cease immediately.

Links to our Website

When you link to our Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, please ensure that you link to the correct page(s) where the material you are referencing is found. If you prefer to use a general link for our business, please link to our home page: https://dastudio.uk/.

You must not display the materials of our Website surrounded or by material not originating from us without our consent. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. If you would like to license our material, please contact us at hello@dastudio.uk. We reserve the right to withdraw linking permission at any time, for any reason and without notice.

Links to other websites

Where this Website contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as our approval of those linked websites or any information you may obtain from them. We have no control over the materials of such websites or resources. Therefore, we do not accept any responsibility for their websites or resources and any loss or damage that may arise from your use of them.

Affiliate Links

This Website may contain affiliate links. We may earn a commission if you click such a link and make a purchase on a third-party website. This does not affect the price you pay for the products/services but helps support our Website. We only endorse products or services from businesses we believe will add value to you, and all opinions expressed about those businesses are our own.

Viruses

We do not guarantee that this Website will be secure or free from bugs or viruses. DAS excludes all liability in relation to any damage or loss caused by computer viruses or other malware originating or contracted from this Website to the fullest extent permitted by applicable laws. We will use reasonable endeavours to ensure that this Website does not contain or propagate any viruses or other malware. However, it is recommended that you virus-check all materials downloaded from this Website and regularly check your device(s) for viruses and other malicious code.

Registration

On certain parts of this Website, we may require you to willingly register and provide information about yourself to access certain parts or materials of our Website. Where you do this, you are required to:

(a) provide true, accurate, current and complete information about yourself as prompted by the relevant registration form (e.g., our consultation form or newsletter form); and

(b) maintain and promptly update your information to keep it accurate, current and complete.

Privacy

Please refer to our Privacy Policy and Cookie Policy, available on this Website, for information about how we collect and process your personal data and other information and your legal rights.

Liability

To the extent permitted by law, DAS exclude all liability for any loss or damage suffered by you in connection with this Website, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the use of, or inability to use this Website, or the use of or reliance on any of this Website's material.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence of DAS or its officers or any liability which cannot be excluded or limited under applicable law.

Severability

If any term of these Terms is held to be invalid or unenforceable, the remainder of these Terms shall remain valid and enforceable.

Governing law

These Terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute relating to your use of this Website or its material.

Last revised: June 2024

About us

DAS is a trading name for DAS KIOSK LTD ("DAS", "we", "us" or "our"). We are a limited liability company registered in England and Wales under company number 12925673 and with a registered address Kemp House, 128 City Road, London, United Kingdom, EC1V 2NX.

We provide design services, products and information (collectively referred to as "Services") to people, businesses or organisations upon their written or spoken request via this website, dastudio.uk ("Website"), our social media and other marketing channels, our business materials or our contact details. From time to time, we may expand or reduce our business, which may involve adding or removing any of those communications at any time without any notice to you.

Our Services, Website, social media and other marketing channels and business materials are not intended for children, and we do not knowingly collect data relating to children.

About this Policy

Throughout this Privacy Policy ("Policy"), any visitor or user of our Website, our social media and other marketing channels, our business materials or our contact details, and any person, business or organisation who commissions our Services will be collectively referred to as "Client", "you" or "your".

This Policy explains how and why we collect, store, use, and share your personal data. It also describes your rights regarding your personal data and how to contact us if you have any questions, would like to exercise your rights, or have a complaint. If you would like to contact us about anything related to this Policy, please email us at hello@dastudio.uk.

When we use your personal data, we must do so in accordance with our obligations under (as applicable) the EU General Data Protection Regulation (GDPR), the GDPR as it forms part of the law of England and Wales, Scotland and Northern Ireland (UK GDPR), the Data Protection Act 2018, and all other relevant legislation relating to data privacy (collectively referred to as "the Data Protection Laws").

Under the Data Protection Laws, DAS KIOSK LTD is the controller and responsible for your personal data. We will only process your data in accordance with the Data Protection Laws, our legal and regulatory obligations, and in accordance with your instructions (unless those instructions are overridden by our legal and regulatory obligations).

This Policy relates to personal information that we process during our business. This includes information that we collect and process in order to provide our Services to the Client, to operate our business (including our marketing activities) and information that we collect through your use of this Website, our social media and other marketing channels, our business materials or through other interactions with our team members.

In this Policy, the terms “personal data” and “special category of personal data” shall have the meanings given to them in the Data Protection Laws. Under the Data Protection Laws, special category data means information revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs or trade union membership, genetic and biometric data and data concerning health, sex life or sexual orientation.

Changes

We may change this Policy from time to time and any amended policy will be published on our Website without any notice to you. We recommend that you regularly review our Policy before interacting with us.

Whose personal data we collect

We may collect various types of personal data about you through the use of our Website, our social media and other marketing channels and our business materials, contacting us, visiting us, commissioning us and through other interactions that you have with us, if you are:

(a) a visitor, which may be any person, business or organisation browsing the internet;

(b) a prospect, which may be any person, business or organisation potentially interested in our Services;

(c) a client, which may be any person, business or organisation that commissioned our Services;

(d) a sub-contractor, which may be any person or business whom we instruct to provide services to our Client;

(e) a service supplier, which may be any business that provides us with their services; or

(f) an affiliate or a referrer, which may be any person, business or organisation participating in our affiliate or referral marketing programs.

Personal data we collect about you

We may collect various types of personal data and other information about you through the use of our Website, our social media and other marketing channels and our business materials, contacting us, visiting us, commissioning us and through other interactions that you have with us, including:

(a) identity data, which may include your name, gender, date of birth, marital status, job title, place of work and company name;

(b) contact data, which may include your postal address, email address, telephone numbers, mobile phone numbers and social media handles;

(c) financial data, which may include your bank account and payment card details;

(d) technical data, which may include your internet protocol (IP) addresses, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Website;

(e) profile data, which may include your username and password (where applicable), your interests, preferences, feedback, survey and questionnaire responses;

(f) usage data, which may include your information about how you use our Website and Services;

(g) marketing and communications data, which may include your preferences in relation to the marketing communications that you would like to receive from us and how you would like to receive them; or

(h) other information, which may include any information relating to any enquiry or query that you have or information in any correspondence you send to us or otherwise voluntarily provide to us or any personal, professional, financial and business information that you voluntarily provide to us in relation to the matter of providing our Services to you and completing the commissioned work for you.

Your personal data and other information about you are required for us to provide our Services. If you do not provide the personal data and other information about you we ask for, it may delay or prevent us from providing our Services.

We also collect, use and share aggregated data, such as statistical or demographic data, for any purpose. This data, however, does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of clients using a particular service we provide.

We do not collect any special categories of personal data about you, which includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

How your personal data is collected

We will collect your personal data and other information directly from your interactions with us and also during the course of providing our professional Services to you. This information will typically be provided by you. However, we may also collect information about you, including through:

(a) direct interactions, where you may give us your identity, contact data and other information by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes data and information you provide when you:

• instruct us in relation to a matter;

• complete a survey or questionnaire;

• subscribe to any marketing communications we offer via a form;

• request marketing communications to be sent to you;

• attend an event that we run or that we host for someone else;

• join our affiliate or referral marketing programs;

• give us some feedback;

• buy any of our digital products or a service subscription; or

• commission us to do any work for you.

(b) automated technologies or interactions. As you interact with our Website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data using cookies, server logs and other similar mainstream technologies. We may also receive technical data about you if you visit other websites employing our cookies. Details on how we use cookies are outlined in our Cookie Policy and available on this Website.

(c) third parties or publicly available sources, which may include various third parties and public sources as set out below:

• analytics providers (such as Google), social media platforms and other marketing service providers based inside or outside the UK;

• providers of technical systems (such as an email system, project management system or payment processor system) based inside or outside the UK;

• publicly availably print or online sources (such as Companies House) based inside or outside the UK;

• organisers of events hosted by us; or

• your agent, representative, consultants and other professionals we may engage with in relation to your matter and with your consent.

How we use your personal data

We will only use your personal data if we have a legal ground for doing so. Which legal ground we rely on will depend on the type of information that we are processing and for what purpose. Most commonly, we will rely on one of the following grounds:

(a) to comply with our legal and regulatory obligations;

(b) for the performance of our contract with you or to take steps at your request before entering into a contract;

(c) for our legitimate interests or those of a third party; or

(d) where you have given us your consent.

Our "legitimate business interests" include providing our Services, complying with legal and regulatory obligations, recruiting, training and developing our team, promoting our business through marketing communications, ensuring network and information security, and carrying out other administrative and operational functions. We may process your personal data where such processing is necessary in order to pursue our legitimate interests, provided that our right to do so is not overridden by your own rights and interests.

We will always treat your personal data with the utmost respect and never sell or share it with third parties for marketing or illegitimate purposes.

Using your personal data for marketing communications

We may use your personal data to send you marketing communications by email, telephone or post about design services that might interest you and/or information about our Services and events that you may be interested in.

You have the right to ask us to stop sending you our marketing communications (to 'opt-out') at any time by:

(a) sending an email to hello@dastudio.uk;

(b) using the "unsubscribe" link in our marketing emails; or

(c) notifying us in another way using our contact details set out below.

Who do we share your personal data with

We routinely share your personal data with trusted third parties acting as processors:

(a) sub-contracted professionals or suppliers whom we instruct to provide services to you on your behalf or refer you to, e.g., web developers, photographers or print and production suppliers;

(b) our external service providers that we use to make our business more discoverable, e.g., marketing agencies, website optimisation agencies, administration services or sales agents; or

(c) our technical system providers that we use to make our business more efficient, e.g., banking system, payment processing system (Stripe), cloud storage system (Google), email system (Google), project management system (Notion), Website hosting platform (Squarespace) or marketing communications system (MailerLite).

We only allow the processors to handle your personal data if we are satisfied they take appropriate measures to protect it. We also impose contractual obligations on them to ensure they can only use your personal data to provide services to us and to you and in accordance with the Data Protection Laws.

We may disclose and exchange information with HM Revenue & Customs, law enforcement agencies and regulatory bodies based in the UK to comply with our legal and regulatory obligations.

We may also need to share some of your personal data with other parties, such as potential buyers of some or all of our business or during a re-structuring. Usually, information will be anonymised, but this may only be possible sometimes. Confidentiality obligations will bind the recipient of the information.

Data security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used or accessed unauthorised, altered or disclosed. We limit access to your personal data to all third parties who have a genuine business need to access it, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Where your personal data is held

Your personal data and other information may be held at our offices and those of our third-party sub-contractors, suppliers, service providers, technical system providers, and others, as described above. This means that some of your personal data and other information may be held in the UK, the EEA, the USA or elsewhere. We only do business with trusted mainstream third parties with appropriate security standards in place.

How long your personal data will be kept

We will hold onto your personal data and other information for as long as necessary to fulfil the purpose for which it was collected. Where you have commissioned any work from us, we will keep your personal data after we have finished our contractual obligations. We will do so for one of these reasons:

(a) to respond to any questions, complaints or claims made by you or on your behalf;

(b) to show that we treated you fairly; or

(c) to keep records required by law.

Typically, we will retain our client matter records for six (6) years following the termination of any particular matter. We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply to different types of data.

Transferring your personal data out of the UK and EEA

Where we transfer your personal data to countries outside of the UK and the EEA, we will ensure that it is protected and transferred in a manner consistent with legal requirements applicable to the personal data concerned. This can be done in several different ways, for example:

(a) the country to which we send the personal data may have been assessed by the European Commission as providing an “adequate” level of protection for personal data; or

(b) the recipient may have signed a contract based on standard contractual clauses approved by the European Commission.

In other circumstances, the law may permit us to otherwise transfer your personal data to countries outside the UK and the EEA. In all cases, however, any personal data transfer will comply with the Data Protection Laws.

What are your rights

Under the Data Protection Laws, you have the following rights, which you can usually exercise free of charge:

(a) request data access: the right to be provided with a copy of your personal data;

(b) request data correction: the right to require us to correct any mistakes in your personal data;

(c) object to data processing: the right to object:

• at any time to your personal data being processed for direct marketing (including profiling); or

• in certain other situations, to our continued processing of your personal data, e.g., processing carried out for the purpose of our legitimate interests.

(d) request restriction of data processing: the right to require us to restrict processing of your personal data, in certain circumstances, e.g., if you contest the accuracy of the data;

(e) prevent automated data processing: the right to prevent your personal data from being used to make decisions about you without people being involved, including automated individual decision-making and profiling;

(f) request data portability: the right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party, in certain situations;

(g) request data erasure: the right to require us to delete your personal data, in certain situations; or

(h) withdraw data consent: the right to withdraw consent at any time when we rely on consent to process your personal data. However, if you withdraw your consent, we may not be able to provide certain Services to you.

For further information on each of those rights, including the circumstances in which they apply, please see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.

We may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

How to complain

We hope that we can resolve any query or concern you may raise about our use of your personal data and other information. The Data Protection Laws also give you a right to lodge a complaint with a supervisory authority, particularly in the UK or the European Union (or European Economic Area) country where you work, typically live or where any alleged infringement of data protection laws occurred.

The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns.

The data regulators for the EU can be found at https://www.edpb.europa.eu/about-edpb/about-edpb/members_en

How to contact us

Please contact us by post, email, or telephone if you have any questions about this Privacy Policy, your personal data or other information we hold about you. Our contact details are shown below:

Full name of legal entity: DAS KIOSK LTD

Name or title of data privacy officer: Konstantina Kralj, Founder and Director

Email address: hello@dastudio.uk

Postal address: Kemp House, 128 City Road, London, United Kingdom, EC1V 2NX

Our time limit to respond

We try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.

Last revised: June 2024

About us

This website, dastudio.uk ("Website") is operated by DAS KIOSK LTD ("DAS", "we", "us" or "our"). We are a limited liability company registered in England and Wales under company number 12925673 and with a registered address Kemp House, 128 City Road, London, United Kingdom, EC1V 2NX.

About cookies

Throughout this Cookie Policy ("Policy"), any visitor to this Website will be referred to as "you" or "your". This Policy explains the details of the cookies we use on our Website and how to disable them.

A cookie is a small file of letters and numbers stored on your browser or your device's hard drive if you agree to it. For more information about cookies, including how to disable them by modifying the settings in your browser, please see www.allaboutcookies.org.

Our essential and functional cookies

We use these cookies, which are either essential for the operation of parts of this Website or to provide you with a better and more enjoyable experience when you use our Website. These cookies do not identify any individual visitor of the Website, only the device you are using to:

(a) determine if you are logged in or not;

(b) remember if you’ve set any preferences on our Website; or

(c) remembering if you have been informed of our cookie policy.

Analytical Cookies

We use Google Analytics to collect information about how visitors use this Website, including their location, browser type, total visits to our Website, which websites they come from, and their journey through the Website. This enables us to continually optimise our Website to give you the most beneficial user journey possible.

Targeting Cookies

Our advertising partners may set these cookies through this Website. Those businesses may use them to build a profile of your interests and show you relevant adverts on other sites. They do not store directly your personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Email Tracking

Where you receive a marketing email, event invitation or other direct mailing from us, we may collect information about you in the following ways:

(a) opening emails: if you open an email either by downloading images in the email or by clicking on a link, we log such activity on our database;

(b) viewing emails as web pages: if you click on the "view it as a web page" link in an email, a tracking code is included in the link so that the web page, when viewed in your browser, is personalised in the same way as the email;

(c) links to web pages within emails: if you click on any web link in an email, we include a tracking code in the link to the web page, which we use to log such activity on our database;

(d) unsubscribing from emails: if you click to unsubscribe, we will automatically log this information into our database. If you unsubscribe from any email invitation or alert, we will continue to store your personal data on a "marketing suppression list" to record your preference; or

(e) event RSVP buttons: in our event invitations and confirmations, we provide buttons to allow you to accept, decline, cancel and register for that event. Clicking on these buttons will pass us a tracking code so we can record your choice in our database to help us manage the event.

Third-party cookies

Our Website may, from time to time, include materials provided by other websites, such as videos or images located on third-party servers. These third parties may set cookies, that we have no control over, through the following content:

(a) embedded Google maps;

(b) embedded YouTube videos;

(c) embedded MailerLite sign-up forms;

(d) embedded social media action buttons;

(e) embedded reviews; or

(f) affiliate links.

Granting us permission to use cookies

By continuing to use this Website after seeing our notice and/or reading this page, you are indicating that you are happy for us to set cookies in your browser in accordance with this document. If you wish to use this Website but would like us not to set cookies in your browser, you can learn how to disable or remove cookies below. Please note, however, that doing so may prevent you from using certain functionality of this site.

Turning cookies off

In all modern browsers, you may elect to reject all cookies. Please note, however, that by doing so, parts of this Website may no longer function as expected. If your concerns are based on non-essential cookies, we recommend you reject them so that we can still provide you with the basic functionality of our Website.

The following terms are standard practices among creative agencies, and we adhere to the highest industry standards. Should you need clarification on any of these, please let us know.

Agreement

Once the Proposal is accepted, both parties will be required to sign a legally binding Agreement detailing all terms.

Scope

The project scope, including the list of all designs and deliverables stated in the Agreement, will be final and legally binding.

Additional Requests

Any requests beyond the agreed project scope will be quoted separately, and if accepted, added to the Agreement.

Deposit

A 30% - 50% deposit is required upfront to cover initial project costs.

Start

The project will not commence until the Agreement is signed, the deposit is paid and all required content has been submitted.

Timeline

The timeline depends on the Client’s content submission and timely commitment to the project. The Agency is not responsible for delays caused by third parties or circumstances beyond its control.

Timeline Disruption

In the event of a significant disruption to the agreed project timeline, the Agency will work with the Client to arrange the best alternative schedule with respect to other projects and activities of both parties.

Payment Plan

Payments will be made in instalments and tied to the completion of each project phase. The final instalment must be paid before the project is delivered.

Total Investment

The total investment is the fee for the services provided by the Agency, as outlined in the Agreement.

Third-party Fees

The Client will pay any costs for third-party services or products commissioned by the Client or purchased by the Agency on the Client’s behalf (e.g., photography, video, copywriting, fonts, stock libraries, royalties, domains, software).

Vendor Fees

Vendor fees (e.g., printing, materials, prototypes) are the Client's responsibility. The Agency is not liable for vendor delays or material availability.

Markups

The Agency charges a markup for sourcing and managing third-party professionals and vendors or learning new products or software, all on behalf of the Client, otherwise not its responsibility.

Late Payment Interest

The Client shall pay statutory late payment interest on the overdue sum from the due date until payment, as specified on the gov.uk website.

Confidentiality

All information shared between the Client and Agency will be treated as confidential and used solely for the purposes of the project.

Client Portal

The Client will have access to a client portal to track progress and centralise communication and documents related to their project.

Number of Designs

The Agency will present one original concept based on the Client’s inputs and feedback. One concept typically includes 3-5 variations to choose from and move forward with the most successful one.

Feedback

Constructive feedback is essential for successful outcomes and avoiding misunderstandings. We encourage open communication and an open-minded approach to new opportunities and ideas.

Revisions

Each project phase will include a reasonable number of revisions specified in the Agreement.

Colour

Colour appearance varies across screens, devices, and print outputs due to differences in display technology, calibration, and viewing conditions. Small variations are normal, unavoidable and do not constitute a defect.

Print vs. Digital Files

Print, digital and embroidery files are separate deliverables with different technical requirements. A similar appearance does not mean the same files or a reduced production time.

Project End

The project concludes with the final payment by the Client and delivery of files by the Agency.

Deliverables

Deliverables will be as specified in the Agreement. Please note that, due to the nature of the service, all payments must be completed before the delivery of any files.

Working Files

The Agency does not provide any working files, raw graphic elements or system codes created or developed for the project needs.

Ownership of Copyright

The Agency retains authorship and ownership of the project and working files. The Client is granted copyrights or usage rights for the final deliverables outlined in the Agreement.

Commercial Licence

Any design intended for resale by the Client requires an extended commercial licence, priced separately and granted by the Agency (e.g. books, magazines, maps, merchandise).

Cancellation

The project may be cancelled at any time, but payments for completed milestones are non-refundable. Expenses incurred up to the cancellation date and an early termination fee must be paid.

Disclaimer

All services provided by the Agency are advisory and creative in nature. The Agency makes no guarantees as to financial performance, commercial success or return on investment. All results vary and depend on factors outside the Agency’s control, including the Client’s decisions, implementation, resources, commitment and market conditions. The Client acknowledges and accepts the inherent business risk involved.